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The Strategic Management Series: Sound Employment Practices for Centers for Independent Living Part 2: Staff Supervision and Evaluation

Presented by Melanie Lockwood Herman, Executive Director, Nonprofit Risk Management Center, on March 16, 2011

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About the Training

The CIL-NET series on exemplary employment practices and skills is designed for Executive Directors and other managers at Centers for Independent Living. The four-part series offers the opportunity to explore the risks and rewards of the employment relationship within the context of a center for independent living. The four-parts include:

• Part 1: Effective Hiring Practices
• Part 2: Staff Supervision and Evaluation
• Part 3: Discipline and Departure
• Part 4: Managing Workplace Risks

The second program in the series explores effective supervision and evaluation of staff and is essential to ensure the success and good health of an independent living center. Yet many organizations neglect this area of organizational development due to the demands associated with providing high quality services and the strain on resources. This webinar will explore practical "do's" and "don'ts" for staff supervision and performance evaluation. The webinar is intended to be helpful to supervisors who lack formal management training as well as experienced supervisors who are eager to broaden their perspective and improve their supervisory skills. The program covers:

• Why and how to establish shared expectations
• Employee feedback and coaching: when and how
• Communication tips for supervisors
• Performance management and appraisal: options and strategies

Learning Objectives:

Upon completion of the on-demand training series, participants will be able to:

1. Identify potential trouble spots in the employment lifecycle (from hiring to departure)
2. Describe effective techniques for empowering employees to succeed
3. Distinguish how to spot and address difficulties that often arise in the workplace
4. Describe the circumstances under which outside help may be needed to manage employment challenges

About the Presenter

Melanie Lockwood Herman, Executive Director, Nonprofit Risk Management Center

In a world that is fraught with danger, it is comforting to know that Melanie Lockwood Herman is holding on tight to the handlebars of the Nonprofit Risk Management Center. The Center provides training, technical assistance and informational resources to help nonprofits take a practical approach to managing risk so that they can fulfill their missions and stay out of trouble.

A prolific author of a more than a dozen comprehensive (and comprehensible!) guides on various risk management topics, Melanie has delivered countless workshops, seminars, and keynote presentations for organizations simply unwilling to leave success to chance. Melanie earned a Bachelor of Arts Degree in Urban Affairs from American University (Washington, DC) and a Juris Doctor from George Mason University (Arlington, VA). She is a member of the District of Columbia Bar Association.

Melanie's books include Taking the High Road: A Guide to Effective and Legal Employment Practices for Nonprofits.

In 2007 and 2008 Melanie was named to the NonProfit Times "Power & Influence Top 50," a list of "executives and thinkers ... selected for the impact they have now and for the innovative plans they are putting in place to evolve the charitable sector."

A calculated risk-taker, Melanie loves raw fish, scalding coffee, and riding her 2009 Buell Blast, 1964 Norton Electra or 1970 BSA Bantam motorcycles (she always wears her helmet). She also embraces risk by serving on three nonprofit boards. To be on the safe side, she serves as Chair of the Administrative Council, lay speaker and organist of her church.

Transcript and Resources:

• PowerPoint presentation (PPT file)
• PowerPoint presentation (Accessible HTML file)
• PowerPoint presentation (Accessible text file)
• Transcript of the Program (MS Word doc file)

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Presented by CIL-NET, a program of the IL NET national training and technical assistance project for Centers for Independent Living (CIL-NET) and Statewide Independent Living Councils (SILC-NET). The IL NET is operated by ILRU, Independent Living Research Utilization, in partnership with the National Council on Independent Living (NCIL) and the Association of Programs for Rural Independent Living (APRIL).

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