Projects

Gathering Consumer Feedback for SILCs

Presented by Ann McDaniel, Chris Camene and Kelly Flaugher on September 27, 2011

View Training

About the Training

The presenters share strategies for gathering feedback directly from local IL consumers, which you can use to improve Independent Living in your state! Gathering this information and sharing it with the CILs can be a complicated matter. Our presenters, from two different SILCs, walk you through the processes they have developed and refined with CILs and other partners in their states. You'll learn proven step-by-step methods to gather data, analyze it, and then use it to improve IL programs, services, and advocacy in your state.

Learning Objectives:

Upon completion of the training, participants will be able to:

1. Discuss the importance of regularly measuring consumer satisfaction as one tactic for evaluating SPIL implementation within a State.
2. Describe effective approaches for gathering, analyzing and interpreting consumer satisfaction data.
3. Outline strategies for effective collaboration between the SILC, CIL and DSU for creating a statewide annual report that aids in service improvement.

About the Presenters

Chris Camene, Chief Program Officer, Paraquad, St. Louis MO. Chris is also the Chairperson for the MOSILC Quality Assurance Committee.

Kelly Flaugher, Coordinator, Office of Adult Learning and Rehabilitation Services, Jefferson City, MO.

Ann McDaniel, Executive Director of the West Virginia SILC, Institute, WV.

Transcript and Resources:

• PowerPoint presentation (PPT file)
• PowerPoint presentation (Accessible HTML file)
• PowerPoint presentation (Accessible text file)
• Missouri SILC Webpage
• Missouri 2010 IL Outcomes Report
• West Virginia SILC Consumer Satisfaction Report of Survey Findings
• Transcript of the Program (MS Word docx)

View Training

Evaluation

Complete an Evaluation - Please help us present topics you want more information about and make future discussions better by giving us your feedback. Use the following link to go to our evaluation https://vovici.com/wsb.dll/s/12291g4c100

Presented by SILC-NET, a program of the IL NET national training and technical assistance project for Centers for Independent Living (CIL-NET) and Statewide Independent Living Councils (SILC-NET). The IL NET is operated by ILRU, Independent Living Research Utilization, in partnership with the National Council on Independent Living (NCIL) and the Association of Programs for Rural Independent Living (APRIL).

Index of On-Demand Trainings