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Get to the Core of It: Best Practices in the Four Core Services - A Five Part Series

Part 1: Information & Referral

Presented by Darrel Christenson and Roger Howard on April 24, 2012

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About the Training

Taking place in five parts, the Get to the Core of It series presents best practices and innovative approaches to the four core services: Information & Referral, Systems Advocacy, Individual Advocacy, Independent Living Skills Training, and Peer Support. Each presentation is brand new, incorporating the best material of the original presentations with fresh content developed from new experiences and feedback from our original audiences.

In the first program in the series, Information & Referral, our presenters provide participants with a philosophical approach to I&R before delving into details about the staff skills and policies needed to run an exemplary I&R program.  Our presenters have embraced the idea that I&R is more than just a numbers game – it’s the front door of their Centers and a way to get more people with disabilities involved in the Center and the Movement!

The four additional trainings in the series are:

Part 2: Systems Advocacy presented by Chris Hilderbrant on May 2, 2012

Part 3: Individual Advocacy presented by Marsha Sweet on May 9, 2012

Part 4: IL Skills Training presented by Tim Sheehan on July 18, 2012

Part 5: Peer Support presented by Amina Donna Kruck and April Reed on September 4, 2012

Learning Objectives

Upon completion of this training, participants will have knowledge and resources which will enable them to:

  • Explain the critical role of I & R as the gateway to providing CIL consumers with information, knowledge, and resources in an efficient and responsive manner
  • Describe strategies to organize, track, and maintain comprehensive and extensive resource information on numerous disability-related topics
  • Describe best practice policies, procedures and staff training that result in highly effective interactions with consumers
  • Describe how to conduct follow up with consumers to determine the effectiveness of their CIL’s I & R service delivery

Target Audience

Executive directors, I&R specialists, and any staff of centers for independent living who are involved in providing I&R services

About the Presenters

Roger Howard is the Executive Director of the Living Independence Network Corporation (LINC), a center for independent living with offices in Caldwell, Boise, and Twin Falls, Idaho. He worked as an Independent Living and I&R Specialist for the Disability Action Center in north Idaho for seven years before moving to Boise in 1989 to work at LINC when it first opened. He then served as Executive Director of the Idaho Task Force on the Americans with Disabilities Act for 6 years before returning to LINC in 2001.

Darrel Christenson has been the Director of Community Integration for Arizona Bridge to Independent Living (ABIL) for the past 11 years. Programs under Darrel's direction include: Empowering Youth with Disabilities into Adulthood, Early Intervention, Reintegration of Young Adults from Nursing Homes to Community, Community Living Options, Home Modification, Information & Referral, Independent Living Skills Training, Socialization Through Recreation and Americans with Disabilities Act Services. Prior to his coming to Arizona, Mr. Christenson had worked with the Southeastern Minnesota Center for Independent Living (SEMCIL) based in Rochester, Minnesota for the previous 11-1/2 years. Both his life-long experiences as a person with both a physical and sensory disability and as a person with a graduate degree in Guidance & Counseling from the University of Wisconsin - Stout, have given him the experience and knowledge to assist persons with disabilities adjust to life with a disability.

Transcript and Resources:

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Complete an Evaluation - Please help us present topics you want more information about and make future discussions better by giving us your feedback. Use the following link to go to our evaluation

Presented by CIL-NET, a program of the IL NET national training and technical assistance project for Centers for Independent Living (CIL-NET) and Statewide Independent Living Councils (SILC-NET). The IL NET is operated by ILRU, Independent Living Research Utilization, in partnership with the National Council on Independent Living (NCIL) and the Association of Programs for Rural Independent Living (APRIL).

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Last Modified: November 15, 2012