Opening the Doors to the Hospitality Industry

Independent Living Research Utilization

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Opening the Doors to the Hospitality Industry

Abstract

A 2001 survey conducted by Open Doors Organization/Harris Poll in cooperation with the Travel Industry Association of America and the Society for Accessible Travel and Hospitality indicated that disabled persons annually spend $13.6 billion on travel - including $4.2 billion on lodging. A second study showed that 75% of people with disabilities report dining outside of their home at least once a week, representing an annual expenditure of $35 billion. Serving customers with disabilities has become a business necessity. Join this session and learn more about what you can do to assist businesses in meeting their obligations to customers with disabilities.

The complete ILRU Web site was developed with support from grants from the Department of Education. However, its contents and the opinions expressed do not necessarily represent the policy of the Department of Education, and no endorsement by the Department should be assumed. ILRU is a program of TIRR (The Institute for Rehabilitation and Research), a nationally recognized medical rehabilitation facility for persons with disabilities.