Get to the Core of It: Information & Referral
Table of Contents
- CIL-NET Presents Get to the Core of it: Information & Referral
- Get to the Core of it: Information & Referral
- Session Objectives
- Why is I&R a Core Service?
- I&R Core Service: The Human Approach - The First Point of Entry
- Customer Service
- Listening Skills
- Communication Skills
- De-escalation / Crisis Management
- Time Management & Prioritizing Responses
- Prioritizing Resoponses
- Follow Up and Consumer Relationships
- Arizona Bridge to Independent Living (ABIL) www.abil.org
- Question & Answer Session 1
- I&R as a Core Service: The art and science of connecting people & resources
- Record Keeping and Data Management
- Examples
- LINC I&R Form
- Information Resource Management
- Catalog Example
- Policies and Procedures
- Shared versus Dedicated Staff Responsibility
- Community Collaborations
- Living Independence Network Corporation (LINC)
- I&R Resources
- Question & Answer Session 2
- Wrap Up and Evaluation
- CIL-NET Attribution
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Get to the Core of it:
Information & Referral
A National Webinar/Teleconference
Presented by:
Darrel Christenson, Roger Howard and Andrew Moody
Wednesday
March 24, 2010
3:00 PM - 4:30 PM EST
CIL-NET Presents…