Gathering Consumer Feedback for SILCs (1.0 Hour)

Training Source: 
ILRU
Presenter(s): 
Ann McDaniel
Christine Camene
Kelly Flaugher
Beginning Date: 
09/27/2011
End Date: 
09/27/2011
Type of Training: 
On-demand

About the Training

The presenters share strategies for gathering feedback directly from local IL consumers, which you can use to improve Independent Living in your state! Gathering this information and sharing it with the CILs can be a complicated matter. Our presenters, from two different SILCs, walk you through the processes they have developed and refined with CILs and other partners in their states. You'll learn proven step-by-step methods to gather data, analyze it, and then use it to improve IL programs, services, and advocacy in your state.

Learning Objectives:

Upon completion of the training, participants will be able to:

  1. Discuss the importance of regularly measuring consumer satisfaction as one tactic for evaluating SPIL implementation within a State.
  2. Describe effective approaches for gathering, analyzing and interpreting consumer satisfaction data.
  3. Outline strategies for effective collaboration between the SILC, CIL and DSU for creating a statewide annual report that aids in service improvement.

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Transcript and Resources:

Other Training and Resources on Gathering, Analyzing and Utilizing Data