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Contents of Today's Discussion

2

Today's Discussion

• Determine when and how to consider qualitative research in support of organizational objectives as well as describe various approaches to assessing constituent and consumer needs
• Plan, prepare and conduct successful focus groups
• Describe the process of coding and analyzing data, interpreting reporting themes and patterns, and determining how to best communicate findings to interested parties
• Integrate solutions for CIL service improvements and operations based on the results of an effective needs identification process