Home- and Community- Based Services (HCBS) Quality Measurement Tools

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About the Webinar

The Home and Community- Based Services (HCBS) Quality Measurement Tools webinar is the fourth event in ACL's HCBS quality informational webinar series. Join us on February 21st at 2pm EST to learn from Center for Medicaid and Medicare Services (CMS) experts about HCBS quality measurement tools. 

Agenda items will include background and progress updates on the HCBS Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, the Experience of Care (EOC) Survey and the Functional Assessment Standardized Items (FASI), and how these tools can be used at state and local levels. The webinar will conclude with a brief question and answer session.


  • Jean Close, CMS 
  • Kerry Lida, CMS 
  • Susan Raetman, Truven/IBM 
  • Elizabeth Frentzel, American Institutes for Research (AIR)

Register for the webinar today!

Note: Registrants will receive the participant access information and a pin number via email for logging into this webinar.

View the archive for the previous webinars on the HCBS quality webpage.

Please email: HCBS-Quality@acl.hhs.gov with any questions.