Director-DeafLink, The League for the Blind & Disabled, Fort Wayne, IN

About the position

Reports To:       President/CEO

Hours of Work: Salaried exempt - full time                                 

POSITION SUMMARY: Incumbent is primarily responsible for: 1. recruiting, supervising, directing, training, monitoring and evaluating all DeafLink direct service staff, support staff and interpreter service contractors, 2. managing the day-to-day operations of DeafLink, 3. expanding and enhancing services provided by DeafLink and, 4. conducting DeafLink program evaluation.

EXPECTED RESULTS: The efforts of this position should result in: 1. DeafLink meeting or exceeding at least 75% of all output and outcome results targeted in the program’s outcomes based evaluation system, 2. generation of fee-for-service income at levels identified in DeafLink’s annual balanced scorecard plan.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Service Delivery

  • Provide sign language interpreting services for the League and other entities;
  • Investigate and resolve all service delivery related complaints;
  • Provide case coordination services on an as needed basis;
  • Oversee the implementation of all aspects of The League’s VRI services;
  • Coordinate the League’s community activities efforts with regard to issues faced by people who are Deaf and those who are hearing impaired;
  • Provide information and referral assistance;
  • Coordinate the delivery of sign language classes;
  • Coordinate the delivery of Deaf Forums;

Public Relations/Marketing

  • Inform consumers, businesses, government entities, and social service entities about the services provided through DeafLink and the service benefits;
  • Assist in establishing, maintaining and increasing the number of traditional interpreter service and VRI service purchase of service agreements held with community entities;
  • Maintain positive relationships with the Deaf community, community entities that hire DeafLink interpreters, interpreters, co-workers, other professionals, and state funded community agencies for the Deaf in Indiana;
  • Participate in public education activities;
  • Implement marketing plans

Administrative and Clerical

  • Implement the League’s case coordination procedures, policies, and operating procedures in a manner consistent with the League’s vision, mission, values, beliefs and independent living philosophy (as identified in Title VII of the Rehabilitation Act of 1973, as amended);
  • Produce periodic progress reports and statistical data, as requested by funding sources and League leadership;
  • Monitor DeafLink program/services on a regular basis in order to ensure that the program produces high quality services and results that, at a minimum, are at levels projected in the program’s outcomes-based evaluation system;
  • In cooperation with the League’s President/CEO, annually develop/revise the DeafLink outcomes-based program evaluation system;
  • Develop and implement methods that promote continual quality improvements within DeafLink and the League;
  • Provide policy and procedure recommendations relating to the DeafLink Program, as needed;
  • Record community activity and information/referral services delivered in the League service management information system;
  • Perform clerical duties associated with the position;


  • Ensure that the annual generation of DeafLink fee-for-service income is at levels projected in the DeafLink annual Balanced Scorecard.
  • Monitor and adhere to established DeafLink budgets, including special projects budgets;


Assist the President/CEO in the planning and development of DeafLink program and community change activities;


  • Secure the services of qualified independent contractors to provide sign language interpreting services;
  • Provide for support, guidance and skill development training to area interpreters who work with DeafLink;
  • Conduct recruitment and interviewing activities, and make hiring recommendations for all vacant DeafLink service staff positions;
  • Provide orientation for new DeafLink staff members, and provide/coordinate ongoing training for DeafLink staff;
  • Supervise and provide overall coordination for DeafLink staff and service contractors;
  • Evaluate performance of all DeafLink staff;
  • Annually review and, as needed, modify DeafLink staff job descriptions;
  • Initiate corrective actions for DeafLink staff related, as needed;
  • Maintain a positive work environment;

SUPERVISORY RESPONSIBILITIES: Supervises two to six DeafLink staff members, and fifteen to thirty independent sign language interpreter contractors. Carries out all supervisory activities in accordance with the League’s policies, procedures, written agreements, and applicable laws.

QUALIFICATIONS, REQUIREMENTS and DEMANDS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative, and include the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made for qualified individuals with disabilities that enable them to perform the essential functions.

EDUCATION and/or EXPERIENCE: RID certification and state IIC required. Extensive knowledge of the Deaf culture is required. Extensive knowledge of, and strict adherence to the RID interpreter Code of Professional Conduct is required. Knowledge of, or ability to learn federal, state, and local civil rights provisions and support systems available to people with disabilities required. Prefer a qualified person with a disability.

LANGUAGE SKILLS: Excellent receptive and expressive sign language skills in American Sign Language, and ability to translate/transliterate.  Familiarity with exact English, and manual codes for English.  Ability to speak effectively before groups of consumers, DeafLink business customers, and community groups. Ability to read, analyze, and interpret common professional journals, financial reports, legal documents, policy and procedure manuals, and business and professional letters. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Excellent written English spelling, grammar, and sentence structure skills required. Ability to write routine reports and correspondence in English.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers common fractions and decimals.  Ability to compute rate, ratio, and percent. Ability to apply basic concepts of algebra.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

PHYSICAL DEMANDS: While performing the essential functions of this job the employee is required to: 1. regularly talk, hear, use fingers, hands, arms, facial expressions and “body language” to communicate, 2. regularly use fingers, hands, and arms to manipulate objects, 3.  frequently sit, stand, and walk, 4. occasionally lift and/or move up to 20 pounds and, 5. use close vision skills.

EQUIPMENT OPERATION REQUIREMENTS: Ability to independently operate TTY,  video phone and voice phone. Ability to independently operate, or learn to independently operate League office equipment, such as fax and copy machines in order to perform job related duties and assignments.  Ability to independently operate, or learn to independently operate the League’s computer network and software in order to perform job related duties and assignments.

TRAVEL REQUIREMENTS: Ability to travel independently: 1. frequently throughout the League’s service region and, 2.  occasionally in intrastate and interstate regions. Must have access to reliable transportation on a 24 hour per day basis.

WORK ENVIRONMENT: While performing the duties of this job, the employee is frequently exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

WORK SCHEDULE DEMANDS: Must be available for work during agreed upon scheduled hours. Must be available evenings and weekends as work demands require. Must be able to respond to interpreting emergencies 24 hours per day, seven days per week, as assigned in an emergency response schedule rotation.


The League for the Blind and Disabled, Inc. is an affirmative action, equal employment opportunity employer, and is committed to making reasonable accommodations needed by qualified individuals with disabling conditions that enable them to perform the essential functions of the position.

Individuals interested in applying for the Deaflink position please email Kim Richards, Director of Human Resources at or call 260-441-0551. 

The League for the Blind & Disabled
Fort Wayne, IN
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