Consumer Service Records Series (3 courses in the series)

Training Source: 
ILRU
Beginning Date: 
01/01/2014
Type of Training: 
RapidCourses

About the Consumer Service Records RapidCourse Series

This series consists of three modules, to be taken in sequential order, and is designed to be used in orientation and training for new CIL staff and as a refresher for existing staff. The primary, although not exclusive, audience for the course, is front line workers in centers.

  • CSR Documentation 1: Consumer Service Records
    Provides the fundamental federal requirements for record keeping and reporting.
  • CSR Documentation 2: Interviewing and Assessing Needs
    Describes the required elements of an effective interview and provides basic guidance about the documentation required in the Consumer Service Record.
  • CSR Documentation 3: Goal Setting with Consumers
    Describes the required elements of effective goal setting with consumers and how to assist them in making informed choices.

Getting Started

To enroll in the RapidCourses online tutorials, you will need to complete the RapidCourse Registration. There is no cost to register and take the courses. Then, just follow the instructions to begin learning at the speed of YOU!

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Sign in at the RapidCourses home page at https://ilru.deliver.courseavenue.com

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