Technology Tips: How to Select the Technology that Meets your Needs

The COVID-19 pandemic has changed how CILs and SILCs are supporting consumers and meeting the needs of their communities. As most centers aim to provide all services remotely during this time, the initial transition of appropriately utilizing technology can be a challenge.

However, the use of technology often results in employees being more productive and focused by working from home, and consumers who have difficulties accessing in-person services because of mobility, communication, accessibility, transportation, or other barriers also benefit from virtual services.

Despite the advantages of technology, the greatest obstacle can be knowing which technology platform or application best meets the needs of your organization. This factsheet was developed to assist CILs in determining the various factors that should be considered when selecting technology platforms or applications. This factsheet was developed by the IL-NET with contributions from the Accessible Technology for CIL Service Delivery Work Group.