Get to the Core of It: Best Practices in the Four Core Services - A Five Part Series Part 1: Information & Referral (1.5 Hours)

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About the Training

Taking place in five parts, the Get to the Core of It series presents best practices and innovative approaches to the four core services: Information & Referral, Systems Advocacy, Individual Advocacy, Independent Living Skills Training, and Peer Support. Each presentation is brand new, incorporating the best material of the original presentations with fresh content developed from new experiences and feedback from our original audiences.

The five sessions are:

In the first program in the series, Information & Referral, the presenters provide participants with a philosophical approach to I&R before delving into details about the staff skills and policies needed to run an exemplary I&R program. The presenters have embraced the idea that I&R is more than just a numbers game – it's the front door of their Centers and a way to get more people with disabilities involved in the Center and the Movement!

Target Audience

Executive directors, I&R specialists, and any staff of centers for independent living who are involved in providing I&R services

Learning Objectives

Upon completion of this training, participants will have knowledge and resources which will enable them to:

  • Explain the critical role of I & R as the gateway to providing CIL consumers with information, knowledge, and resources in an efficient and responsive manner
  • Describe strategies to organize, track, and maintain comprehensive and extensive resource information on numerous disability-related topics
  • Describe best practice policies, procedures and staff training that result in highly effective interactions with consumers
  • Describe how to conduct follow up with consumers to determine the effectiveness of their CIL's I & R service delivery

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Transcript and Resources

Additional Resources on CIL Core Services