CIL-NET presents: Beyond the Filing Cabinet: Appreciating the Value of Consumer Service Records
Table of Contents
- CIL-NET presents: Beyond the Filing Cabinet: Appreciating the Value of Consumer Service Records
- Today's Discussion
- What is a CSR?
- Why Are CSRs Important?
- Simplifying Process - Reduce Drudgery
- Simplifying Process - Reduce Drudgery, contd.
- Tips and Strategies
- Tips and Strategies, contd.2
- Tips and Strategies, contd.3
- Questions and Answers
- Establish Rapport With Consumer
- Value & Rationale for Writing Down Goals/Objectives/Plans
- Value & Rationale for Writing Down Goals/Objectives/Plans, contd.2
- Value & Rationale for Writing Down Goals/Objectives/Plans, contd.3
- ILP & ILP Waiver
- Goal Setting
- Goal Setting, contd.
- Questions & Answers
- Other Uses For Data
- Systems Advocacy
- Marketing
- Resource Development
- Strategic Planning
- Final Q & A, Wrap Up and Evaluation
- CIL-NET Sponsorship
Text and Images from Slide
CIL-NET
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Establish Rapport With Consumer
- Train staff on how to build trusting relationship with consumer
- Stay real
- Do not present yourself above the consumer
- Be honest - if you do not know an answer, admit it and get back to them