Redefining Quality Case Management is Key to Improving the Well-Being of Program Participants

A new blog authored by Mathematica's Diane Beaver and Jonathan McCay discusses the tension between what program participants need to navigate the increasingly complex health and human services system and the compliance-oriented environment in which case managers often work. 

People with disabilities and low incomes often have trouble accessing critical government services, because of the administrative burden associated with accessing and maintaining benefits. One way to reduce this burden is case management—a service intended to help participants navigate the complexities of health and human services programs. Yet, despite the prevalence of case managers across different programs and agencies, including Medicaid, the Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF), there is no consensus on case managers’ roles and responsibilities, or what quality case management looks like.

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