Hallmarks and Features of High–Quality Community-Based Services

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Kendrick, M. J., Bezanson, L., Jones, D., & Petty, R. (2006). Hallmarks and Features of a High Quality Community Service. (Vol. 2). Unlocking the Code of Effective Systems Change. Houston, Texas: Independent Living Research Utilization.

In this paper, we describe specific features of home- and community-based services that exemplify the five hallmarks listed above. Our purpose is to identify and present, in one paper, the most important hallmarks of high-quality community services. Of course, several of the highlighted features have been written about by other authors. Further, this paper does not attempt to provide a comprehensive listing of features. Instead, we address those features considered to be of the greatest importance by one group of key leaders, service users, advocates, and experienced practitioners.