Get to the Core of It: Best Practices in the CIL Core Services - Information & Referral (1.5 Hours)

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About the Training

Get to the Core of It: Information & Referral is an essential training for CIL staff responsible for information, and referral and consumer intake. Our presenters breathe life into a topic many of us take for granted. Our presenters will provide participants with a philosophical approach to I&R before delving into details about the staff skills and policies needed to run an exemplary I&R program. Our presenters have embraced the idea that I&R is more than just a numbers game – it’s the front door of their centers and a way to get more people with disabilities involved in the Center and the Movement!

Target Audience

Executive directors, I&R specialists, and any staff of centers for independent living who are involved in providing I&R services

Upon completion of this training, participants will have knowledge and resources which will enable them to –

  • Explain the critical role of I & R as the gateway to providing CIL consumers with information, knowledge, and resources in an efficient and responsive manner.
  • Describe strategies to organize, track, and maintain comprehensive and extensive resource information on numerous disability-related topics.
  • Describe best practice policies, procedures and staff training that result in highly effective interactions with consumers.
  • Describe how to conduct follow up with consumers to determine the effectiveness of their CIL’s I & R service delivery.

View the Training (01:27:19)

Transcript and Resources

Other Resources on CIL Core Services